Terms & Conditions

In order to use the e-shop www.mksystems.lv of SIA MK Systems, registration code 50103825711, with the registered office at Latgales iela 82a, Rīga, Latvija, LV-1003, (hereinafter referred to as the Seller) and to purchase goods there, the BUYER (natural person or authorised representative of a legal person) must read and accept the set of terms and conditions of purchase of goods offered by the Seller (hereinafter referred to as the TERMS) before making a purchase.

1. General rules
1.1. Rules and their duration
1.1.1.1. Subject to these Terms and Conditions, the SELLER sells the goods posted by the SELLER on the website mksystems.lv (hereinafter referred to as the "ONLINE STORE") and the BUYER buys the goods according to the assortment specified in the order placed on the ONLINE STORE in Latvian, Russian or English (hereinafter referred to as the "ORDER") and accepts the goods.
1.1.2. Ownership of the Goods shall pass to the Buyer on the date of full payment and receipt of the Purchase Price.
1.1.3. The Seller shall use the e-mail address and/or mobile phone number provided by the Buyer for communication with the Buyer. All communications sent to the Buyer at the e-mail address and telephone number indicated in the order shall be deemed to have been received.
1.1.4. The images of the goods displayed on the website are as close as possible to the reality, but may differ from the goods offered. In order to clarify the characteristics of the Goods or to avoid any confusion or misunderstanding arising from or in connection with the ordering of the Goods, the Buyer shall have the right and the possibility to contact the Seller using the means of communication and contact details set out in these Terms and Conditions.
1.1.5. The BUYER consents to the processing of personal data provided by him/her upon registration, booking and/or obtained through the use of the Website for the performance of the order (contract), including the transfer to third parties for the purpose of ensuring delivery, processing of payments.
1.1.6. These CONDITIONS shall enter into force on 27 April 2020. The CONDITIONS are subject to change without notice and are published on the INTERNET. It is the responsibility of the CUSTOMER to read the TERMS and CONDITIONS each time before placing an order. Use of the Website, registration and/or placing an order after the publication of changes to the TERMS and CONDITIONS implies acceptance by the CLIENT of these changes.

2. Buyer's liability
2.1. By registering and/or purchasing a product or service on the Website and by accepting these Terms and Conditions, the BUYER confirms that he/she is of legal age and capacity. If the BUYER is a legal person, the BUYER confirms that a duly authorised person is acting on his behalf.
2.2. The BUYER confirms that he/she will only use the INTERNET PRODUCTS in a manner permitted by law and regulation. In the event of any breach of the TERMS AND CONDITIONS or of any laws and regulations, the SELLER shall be entitled to immediately withdraw from the subscription agreement made by the BUYER and/or to prevent the BUYER from using the INTERNET SITE.
2.3. The BUYER is obliged to provide valid contact details (telephone number, e-mail address) when registering and/or booking the product.

3. Distance contract
3.1. If the purchase is made by INTERNETIPO using only remote communication, a distance contract is concluded between the Seller and the Buyer.
3.2. The distance contract shall enter into force when the BUYER has made the purchase by INTERNETIPO and the SELLER has sent the confirmation of the purchase by e-mail to the e-mail address indicated by the BUYER.
3.3. The right of withdrawal under the Distance Contract pursuant to the Consumer Rights Protection Act and Cabinet of Ministers Regulation No. 255 of 20 May 2014 - "Distance Contract Regulations" - shall apply only to the Buyer, who shall be deemed to be a consumer (a natural person not engaged in an economic activity) in accordance with said Acts and Regulations.

4. Right of withdrawal
4.1. The Buyer, who is a consumer within the meaning of the laws and regulations, may exercise the right of withdrawal and unilaterally withdraw from the purchase of the goods specified in the order within 14 (fourteen) calendar days from the date of the mutual signing of the certificate of receipt and delivery (if the Buyer has ordered several goods in one order, which are delivered separately - from the date of the signing of the certificate of receipt and delivery of the last goods). 14.2; in the case of delivery of goods consisting of several lots or instalments, from the date of signature of the certificate of acceptance and delivery of the last lot or instalment; in the case of contracts for the periodical delivery of goods, from the date of signature of the certificate of acceptance and delivery of the first lot or instalment). The right of withdrawal shall not apply to purchases not covered by distance contracts.
4.2. If the goods have been delivered using the services of a parcel service, the purchaser, who is a consumer within the meaning of the laws and regulations, may exercise the right of withdrawal and unilaterally withdraw from the purchase of the goods specified in the order within 14 days of the date on which the goods are received by the purchaser at the parcel service.
4.3. Prior to the expiry of the right of withdrawal, the Buyer shall inform the Seller of his decision to withdraw from the order by submitting to the Seller a withdrawal form or a notice of exercise of the right of withdrawal. The time limit shall be deemed to have been observed if the Buyer sends the withdrawal form (in accordance with Cabinet of Ministers Regulation No 255 of 20 May 2014 - "Regulations on Distance Contracts", hereinafter referred to as "Cabinet Regulation No 255") or the notice of exercise of the right of withdrawal to the Seller before the expiry of the time limit for exercising the right of withdrawal. The burden of proving the exercise of the right of withdrawal shall lie with the Buyer.
4.4. The sending of a notice of withdrawal or a notice of withdrawal within the time limit shall terminate the Contract and release the Buyer from the contractual obligations arising from the distance contract.
4.5. The Buyer shall return the Goods to the Seller or hand them over to the Seller or to the Seller's authorised representative without undue delay, but not later than 14 (fourteen) days after sending the cancellation form or the notice of exercise of the right of withdrawal to the Seller. The time limit will be deemed to have been observed if the goods are returned before the expiry of the 14 (fourteen) day period.
4.6. The Seller may provide the Buyer with the possibility to fill in the cancellation form electronically and submit it on the Seller's website www.mksystems.lv . In such a case, the Seller shall inform the Buyer without undue delay of the receipt of the withdrawal form by means of a durable medium (including electronic mail).
4.7. The Seller shall refund to the Buyer the amount paid by the Buyer, including the delivery charges paid by the Buyer, without undue delay, but not later than 14 (fourteen) days from the receipt of the information about the Buyer's decision to withdraw from the ORDER. The seller shall refund such amount using the same type of means of payment used by the buyer, unless the buyer has expressly accepted another means of payment and the buyer is not required to pay for the use of that means of payment.
4.8. The Buyer shall bear the direct costs of returning the Goods, unless the Seller has agreed to bear such costs or has not informed the Buyer that he will bear such costs.
4.9. The Buyer shall not be entitled to exercise the right of withdrawal in the cases referred to in Clause 22 of the Cabinet Regulation, including where:
4.9.1. the price of the Goods is subject to fluctuations in the financial market which are beyond the Seller's control and which may occur during the period of the right of withdrawal;
4.9.2. the Buyer has opened a package of goods which cannot be returned for health and hygiene reasons;
4.10. The Buyer is responsible for maintaining the quality and safety of the goods during the exercise of the right of withdrawal. The BUYER shall be liable for the depreciation of the goods if they have been used for any purpose other than to ascertain the nature, characteristics and performance of the goods and for their return in full.
4.11. The Seller shall be entitled to refuse to reimburse the amount paid by the Buyer under the Distance Purchase Agreement until the Seller has received the Goods or until the Buyer has provided the Seller with proof of return of the Goods, whichever is earlier.

5. Complaints procedure
5.1. Complaints concerning the availability or quality of goods must be submitted electronically by e-mail to info@mksystems.lv
or in writing to Latgales iela 82a, Rīga, Latvija, LV-1003. The complaint will be examined within 30 (thirty) days from the date of receipt of the complaint at the latest, and a reply will be sent to the contact address indicated in the complaint.
5.2. Disputes related to the performance of obligations shall be settled by negotiation.
5.3. Purchasers who are considered as consumers within the meaning of the Regulatory Legislation shall have the right to use the alternative dispute resolution provided for in the Regulatory Legislation by submitting to the Seller a written application for out-of-court dispute resolution, stating:
5.4. name and surname, contact details;
5.5. the date of submission of the request.
5.6. the nature of the dispute, the claims and the grounds on which they are based.
5.7. information on out-of-court dispute resolution and out-of-court dispute resolution providers: http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze

http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process 
Out-of-court dispute resolution: Consumer Complaints Commission
Rīgā, Brīvības ielā 55, LV-1010
Tel: +37165452554;
E-mail: ptac@ptac.gov.lv
Website: http://www.ptac.gov.lv/lv/content/pateretaju-stridu-risinasanas-komisija-0
Fee: free of charge;
Languages: applications may be submitted in accordance with the National Language Act;

6. Information about the online shop www.mksystems.lv
6.1. Prices
6.1.1.1. All prices of goods in the online shop are given in euros, including 21% VAT.
6.1.2. The cost of delivery of the goods to the buyer is not included in the price of the goods and the buyer must pay a delivery service charge in addition to the price of the goods, unless the price of the goods includes a charge or a charge for a specific type of delivery.
6.1.3. If the Goods are offered at a discounted price (promotional price), this offer shall be valid alongside the Goods for the period indicated in the INTERNETIPOES. If no discounted price period is specified, the discounted price is valid indefinitely.
6.1.4. By confirming the purchase on the order form, the Buyer agrees to the delivery and/or installation price (if any) applicable to the Goods, as indicated. The Buyer shall be liable to pay the Seller's delivery costs to the extent of the price of the delivery service, even if the Goods are not delivered (handed over) to the Buyer due to the Buyer's fault (including failure to arrive at the agreed place/time), as well as the costs of re-delivery if so agreed by the parties.
6.2. Languages
6.2.1. The order form on the Website is available in Latvian, Russian and English and the Buyer has the option to place the order in any of these languages.

7. Payment and delivery
7.1. Payment for goods
7.1.1. The amount and other conditions of payment for the Goods and/or Services may depend on the type of Goods and the mode of delivery chosen by the Buyer.
7.1.2. Payment for the purchase shall be evidenced by proof of payment (cashier's cheque, cashier's receipt, strict accounting receipt). If the BUYER pays by bank transfer, including by payment card, the date of payment shall be the date on which the payment is credited to the bank account of the SELLER.
7.1.3. The BUYER may make payment in one of the following ways:
7.1.3.1. by bank transfer - the Buyer shall make the payment upon presentation of the invoice at a bank or internet bank to the bank account indicated on the Seller's invoice.
7.1.3.2. in cash - the Buyer pays for the goods in our shop/office at Latgales iela 82a, Rīga, Latvija, LV-1003.
7.1.3.3. via "bank transfer" - the Buyer shall make the payment immediately via direct internet bank transfer (bank transfer). The payment is processed by the payment platform montonio.com, therefore our company transfers the personal data necessary for the payment to the owner of the platform Montonio Finance OÜ.
7.1.3.4 By payment card - the USER makes an immediate payment by credit or debit card. The processing of the payment is carried out by the payment platform montonio.com , therefore our company will transmit the personal data necessary to carry out the payment to the owner of the platform Montonio Finance OÜ.
7.2. Delivery of goods
7.2.1. The delivery of the goods or merchandise to the purchaser shall be carried out in the manner chosen by the purchaser, after payment of the purchase price and the price of the selected delivery service. The Seller shall notify the Buyer within 5 working days after receipt of payment to any contact person (e-mail address, telephone number) indicated in the Buyer's order that the goods are ready for delivery.
7.2.2. Due to the specific nature of certain Goods, the Seller may choose a different delivery method by informing the Buyer to any contact person indicated in the Buyer's order.
7.2.3. The Buyer shall be obliged to be available at the telephone number and/or e-mail address indicated in the ORDER in order to agree on delivery details and other matters related to the execution of the order.
7.2.4. If the Seller is unable to perform the contract because the goods ordered by the Buyer are not available, the Seller is obliged to inform the Buyer thereof. In such a case, the Vendor may offer the Buyer an equivalent product at an equivalent price.

8. Execution of the contract
8.1. The Buyer has the possibility to purchase any product of his choice from the online shop by making a reservation at or by phone +371 20719999 or by e-mail info@mksystems.lv
8.2. The Buyer is not obliged to register in order to place an order on ONLINE STORE (non-registered users may also place orders on ONLINE STORE). A registered BUYER may, however, be eligible for additional bonuses such as additional discounts, loyalty programmes, etc.
8.3. In order to purchase the selected product, the BUYER who has accepted these TERMS AND CONDITIONS must fill in the order form on the ONLINE STORE website and accept it by clicking on the button with the corresponding tick.
8.4. The submission of an order does not imply an immediate payment obligation on the part of the Buyer. Upon receipt of the Buyer's order, the Seller shall send confirmation of the validity and execution of the order by sending a payment invoice and/or contract, as the case may be, to the e-mail address provided by the Buyer. The ORDER shall remain valid until executed or until cancelled in the cases provided for in these CONDITIONS.

9. Technical means to detect and correct input errors before placing an order.
9.1 The Buyer must have the possibility to modify the data entered on the WEBSITE at the stage of placing the order. The Buyer may correct any errors found after the order has been confirmed by contacting the online shop administrators by telephone +371 20719999 or by e-mail info@mksystems.lv .

10. Contact details
- Mob. Tel: +371 20719999
- E-mail: info@mksystems.lv
- Name: SIA MK Systems
- Legal address: Latgales iela 82a, Rīga, Latvija, LV-1003
- Registration number: 50103825711
- VAT number: LV50103825711