Warranty and Returns

Guarantee

All goods purchased by the consumer at www.heatpro.ee (a natural person not engaged in a commercial or professional activity) are covered by a guarantee for 2 years from the date of purchase. Customers who are not consumers are covered by a guarantee defined by the manufacturer.

If you have discovered a manufacturer's defect in the product you have purchased, we ask you to take it, together with the warranty and proof of purchase, to the manufacturer's official service centre or www.heatpro.ee. If the manufacturer of the goods you have purchased has an authorised service centre, we recommend that you contact the specialists at this centre with your warranty goods, as contacting www.heatpro.ee will unfortunately take longer to resolve the problem, as it will be necessary to register the goods in the warranty service system and to physically deliver the goods to the service centre. The addresses and contact telephone numbers of the authorised service centres can be found on the warranty card issued to you.

Conditions for exercising the right of refusal

I. The right to refuse:

1. You have the right to withdraw from the contract within fourteen (14) days without giving any reason.

The right of withdrawal expires within 14 days of the date on which you or a third party acquiring the goods, other than the carrier and the person nominated by you, have taken possession of the goods.

3. In order to exercise the right of refusal, you must notify us at "HEATPRO OÜ", Tähesaju tee 21 13917 Tallinn, Estonia, telephone + 371 20719999, e-mail: info@heatpro.ee.

4. In order to comply with the cancellation period, it is sufficient to send your notification of exercise of the right of cancellation before the end of the cancellation period.

II. Consequences of refusal:

5. If you withdraw from the contract, we will refund all payments received from you and, in turn, the transport costs (excluding any additional costs resulting from your choice of a delivery method which is not the cheapest delivery method offered by us), without undue delay and in any event no later than 14 days from the date on which we are notified of your decision to withdraw from the contract. In any event, no charge will be made to you for the refund.

6. You must send or deliver the goods to our office www.heatpro.ee Tähesaju tee 21 13917 Tallinn, without undue delay and in any event no later than 14 days after you have notified us of your decision to withdraw from the contract. The deadline is deemed to have been met if you return the goods before the 14 days have expired. Please note that "HEATPRO OÜ" will not accept goods returned by post, as it is not possible to record the visual condition of the goods, defects and the composition of the packaging at the time of receipt without both parties being present. By sending the goods to the office of "HEATPRO OÜ" using the courier service, you agree to the receipt of the goods, its visual condition and composition, which is drawn up unilaterally by "HEATPRO OÜ". Any further claims about the condition of the goods from your side will be considered as unjustified, therefore we recommend you to deliver the goods personally at the office Tähesaju tee 21 13917 Tallinn, Estonia.

7. You must cover the direct costs of returning the goods. The maximum cost may be around €50.

8. You are only liable for any reduction in the value of the Goods if the Goods are not used to indicate the type, characteristics and functioning of the Goods or for any other purpose.

9. During the period of exercise of the right of refusal, you may use the goods for as long as it takes to test the goods (as you may do before buying the goods in a normal shop). When exercising the right of refusal, the consumer is liable for the use of the goods beyond the time allowed for testing the goods, for the use of the goods during the period of exercise of the right of refusal contrary to the principle of good faith, and for the loss of value, quality and value of the goods.

10. You are responsible for maintaining the quality and safety of the goods during the exercise of the right of withdrawal.

11. In addition to the conditions mentioned in point 12, you may exercise the right of withdrawal and unilaterally withdraw from the contract within 14 days by refunding the money:

11.1. the cost of delivery of the goods which are not the cheapest standard type of goods offered by "HEATPRO OÜ";

11.2. the direct costs of returning the goods, unless HEATPRO OÜ has agreed to reimburse these costs or has not informed you that you will be required to pay them;

11.3. depreciation of the goods, if the goods were used for purposes other than to familiarise themselves with the characteristics and functioning of the goods, which can be confirmed by a diagnostic examination of the goods at an authorised service centre of the manufacturer. You shall not be liable for the depreciation of the goods if "HEATPRO OÜ" fails to inform you of the rights of refusal laid down in the consumer protection regulations in accordance with the established procedure;

III. The consumer cannot exercise the right of refusal:

12. Cabinet of Ministers Regulations No. 255, 20.05.2014. in the cases referred to in paragraph 22 of the "Rules on Distance Contracts", including:

• The price of the goods is subject to fluctuations in the financial market which are beyond the seller's control and which may occur during the period of the right of withdrawal;
• Goods are made to order by the consumer;
• An object whose characteristics make it forever associated with other things once it has been transferred;
• The consumer has asked the seller or service provider to come and carry out urgent repairs or maintenance. If the seller or supplier comes to the consumer, provides additional services or supplies goods other than spare parts for the repair or maintenance, the right of refusal applies to those additional services or goods;
• If the product is damaged mechanically and/or externally, the value of the goods will be reduced;

13. www.heatpro.ee does not keep copies of the purchase contract.

14. To correct errors made during the order process, please contact us by e-mail at info@heatpro.ee.

15. Photos of the product on www.heatpro.ee may differ slightly from the product offered. For clarification or clarification of the product characteristics related to the order, please contact www.heatpro.ee: info@heatpro.ee to avoid any unpleasant misunderstandings.

16. "HEATPRO OÜ" informs that if it is found that the value of the returned goods has been reduced, to apply to the court for compensation for the damage caused by the actions of the consumer.

Please send complaints about the availability or quality of goods to info@heatpro.ee.
Your complaint will be reviewed within 30 days of receipt and a reply will be sent to the address you specify.